That’s not just a tagline – we take those words to heart. The team at J&A South Park is always appreciative and a bit humbled by customers who take the time to offer compliments or share details about their positive experience with our company.
Included below is a collection of customer testimonials, just a sampling of the reviews we’ve recently received. 
Tami Licht
Tami Licht
13:37 20 Jul 19
I subscribe the the annual maintenance plan. For my mid-year (A/C) checkup, I didn't hear from J&A and so by mid-June I ended up calling them. Luckily my A/C was working fine. They told me they'd tried to call me in March, and left a message on my voice mail. Turns out they did that on my land line that I'd told them to remove from my account last year. On the day they were to come for my check up, it got to be around 2pm in the afternoon (I'd taken a vacation day for this) and I hadn't heard from anyone. So I called the main office and she said I should hear something 'soon'. About 1/2 hour later the technician called me to say she was on her way. The technician (Catherine) did a fine job. She was thorough, and stayed for about an hour, checking both inside and outside units. Her high level of service kept me from giving this rating a single star.
Hersh Merenstein
Hersh Merenstein
18:19 17 Jul 19
Chuck Richards was on-time and super helpful. He helped to clear our clogged condensation pipe. He cleaned up after and was super helpful in getting my questions answered. Our A/C is working great. Thank you, Chuck and J&A!
Valerie Hartnell
Valerie Hartnell
10:57 17 Jul 19
From scheduling the appointment, check in the morning of appointment to the actual appointment the whole experience was seamless. Jay spent extra time not just checking my HVAC for pressure & coolant, cleaning the unit and adjusting all the vents on all 3 levels of our home. He went above and beyond to get the top floor cooling much better. I will definitely call J & A again!
Kathy Super
Kathy Super
00:48 17 Jul 19
I just wanted to share my experience with my repair for both my AC units. My technician (Chuck Richards) called and said he would be there in 30 mins… he arrived when he said he would! So happy that he made it to our house because it must have been his last call of the day. He stayed and troubleshooted the problem until both systems were up and running! He was knowledgeable and professional as well as personable and went above and beyond to fix our systems. We are extremely pleased he took the extra time and stayed until after 7pm to get our AC up and running again. We have always had good experiences with J and A… this was no exception!!! Thanks so much!!!
Sheryl Snyder
Sheryl Snyder
02:02 26 Jun 19
Jay, the Service Technician was TOP NOTCH!! I couldn’t have asked for a more knowledgeable technician!! He sincerely went above and beyond! A lot of businesses in this day and age could take a lesson on what true customer service is if all their techs had equal character and knowledge. Very pleased with my experience!!
Amanda Seaton
Amanda Seaton
13:39 25 Jun 19
I contracted J&A through my home warranty company to fix our air conditioning that was coming off and on intermittently When the technician showed up I explained this to him, and of course it was on at the time. He said that he checked our outside unit to make sure it was clear of debris etc. and he assured me that all looked good and left without doing much of anything. The next day the system was off again and wouldn't turn back on. I hired a different company to come out and they told me that the outside unit was full of grass/debris and needed cleaned in order to run properly. When I contacted J&A back to let them know that their technician had given me incorrect information that informed me that people get different qualities of service when you hire them directly and when you hire them through your warranty company. News to me, I thought all service was supposed to be good service? Just hoping no one else wastes their money as I did!
Diane Miller
Diane Miller
17:26 20 Jun 19
This is the 2nd time I've had this company. Both were great experiences!! My technician today, Jay was awesome!!! He came in and fixed my a/c problem. Was super friendly & knowledgeable!!! I feel like he went above & beyond to make sure my problem was resolved!! I am so grateful for everything he did!! I would definitely recommend this company!!! My problem the 1st time was with my furnace. Both times my technicians were awesome!!!
Christopher Gudukas
Christopher Gudukas
15:01 17 Jun 19
Great service! The guys at J&A were prompt, professional, fairly priced and did a nice job. Very happy with the service from the initial estimate through completion.
Scott Uniatowski
Scott Uniatowski
17:24 07 Jun 19
Today J and A came to fix my A/C unit. I was really surprised by how much they cared about my customer experience! The tech’s name was Jay. I could tell that Jay had an exceptional understanding of his profession. He came and had my unit working in no time. He was extremely friendly and made sure I understood what the problem was. If you want your job done right, you have to go with these guys!!!!
Larry Watson
Larry Watson
16:34 07 Jun 19
J&A are my go to company for plumbing, heating, cooling and electric. I call and request them specifically with my home warranty. This time I needed my kitchen sink drain pipe replaced. Billy C. Came out quickly identified the issue and replaced my antiquated pipe with PVC pipe. Very professional, and quick to fix the problem. I will continue to use their services for all my needs.
Angie Tofil
Angie Tofil
21:58 29 May 19
This is the 3rd time we’ve used J &A (twice in our old home- once for a repair and another time for just a simple furnace check), and this time it was because our AC was blowing warm air in our new home. Butch was the repairman that visited us today and he was great. I was actually at work, so he coordinated with my in laws who were at the house to get the unit fixed. He was sure to call me directly before completing any repairs once he determined what the issue was. He was very friendly, knowledgeable, and worked quickly to get our issue resolved. I can only hope if we have future issues Butch is our repairman! I’m shocked to see some of these bad reviews because I’ve had great experiences with J&A time after time.
Nathan Thomas
Nathan Thomas
13:42 18 May 19
Chris and his helper did a good job installing our AC, Furnace, Filter, Thermostat, and Water Heater. They guys were clean, respectful, and after nearly a month everything is working great. The installation looked professional as well. If the heat works as good as the AC once winter hits I will be a happy man.
Jim Vaughn
Jim Vaughn
12:21 18 May 19
Just had a new Trane A/C unit installed. Tim and Joe did an excellent job. They were personable, efficient and skilled. Very happy with my experience with J&A...
Christine Travaglino
Christine Travaglino
23:20 22 Apr 18
J and A were amazing with scheduling in a timely manner. Allen was personable, helpful and skilled. He stayed until the job was done when he saw we might have trouble with finding a future time and it was already late in the day. We really appreciated him accommodating our schedule to get everything done today. Allen is a great guy that we were comfortable having in our home and provided Expert service! Great with dogs too!
Pamela Andrews
Pamela Andrews
14:10 16 Mar 18
I have worked with J&A twice . The first time was right after I bought my house and a plumbing issue with high water pressure - it ruined my bathroom shower fixtures- the went above and beyond and I received new fixtures for FREE because previous owner did not register warranty. Another issue with home was needing to have furnace and hot water tank moved so I could get internal french drains- CJ and Marvin did a great job. When the waterproofing company ran into timing issues - Andrea in their scheduling and customer service spoke to my waterproofing company to coordinate scheduling- AGAIN ABOVE AND BEYOND. I highly recommend this company because they do excellent work and have a highly trained staff. And having a highly caring customer service staff makes this a great company to handle my plumbing and Heating and Cooling needs.
Angie Monk
Angie Monk
03:02 14 Mar 18
Brett came and solved a problem that we thought was a lot smaller than it was. Thankfully it wasn’t the worst case scenario, but it wasn’t as easy as just snaking a toilet. He was informative and knowledgeable. He even wore little booties over his shoes while going in and out of our house! He was also exactly on time! We were given 12-4 arrival time and he was there at 12 on the nose. Very pleased!
Brian Peiritsch
Brian Peiritsch
23:41 17 Feb 18
Scott and his team installed air conditioning for our second floor, which involved removing a giant old fan from our attic and adding vents to each room on the second floor. In addition, they added a new breaker box in our basement to handle the additional power load. The team was fantastic - punctual, did excellent work and left our place so clean, I wasn't sure if they'd even come that day. (they had.) They patched areas of our ceiling and wall that they had to break through to run wires, etc. and this work was also done well. This includes creating a new door/patching the drywall in our basement where our new breaker box was installed. Overall, I highly recommend J&A and appreciate the exceptional work by this courteous and skilled team.
S D
S D
00:08 16 Feb 18
Great! They arrived on time, very courteous, and diagnosed the problem quickly all while teaching me about the inner workings of our furnace. Jordan changed out the motor quickly and carefully. We were very impressed he was able to fix our furnace the same day! He even cleaned/ tunes up the other parts of our furnace while repairing and diagnosing. It’s nice to have someone you can trust for repairs like this, we were very grateful to be sent J & A!
See All Reviews

I want to thank your team for excellent service! The tech did an outstanding repair, very professional, and took the time to answer all my questions! We look forward to utilizing you in the future for our boiler, plumbing, and or electrical needs.”

– Todd and Ashley

“Immediate response. Excellent service by friendly, competent and professional HVAC technicians (Mike and Jack) who explained the issue in an understandable manner. Great service.”

– Tess N

Great and quick service. Our heater broke down one cold night in the middle of winter. We called J&A the next morning and they were able to come out within a few hours. They fixed the heater quickly and we payed a low price.”

– John V

I could not say enough about Jordan he was professional he was a gentleman did everything in a timely manner showed knowledge of what he was doing he was very courteous and if I owned a company I would want him to work for me. I would give him 5 stars because of his timeliness professionalism and problem solving and his overall coverage than material I can not say enough if I have future problems I’m gonna request him”

– Thomas P

J&A South Park was PHENOMENAL from start to finish! The very next morning they called me to schedule an appointment. The tech was super knowledgeable, gave us options for what we could do in the meantime, explained everything in simple terms, and took the time necessary to thoroughly diagnose the issues. He was also able to give us an ETA of when the part would be in. The following day I was pleasantly surprised to receive a pre-booking call – the part wasn’t in just yet, but they wanted to make sure they could come out ASAP as soon as it did come in. I appreciated this tremendous act of thoughtfulness as it lent itself to a timely resolution. The final tech was also extremely polite, knowledgeable and thorough. I recommend J&A South Park to anyone and everyone!”

– Irene S

[Professionalism] Brett was very thorough, not only working to resolve the problem in a 110+ year old Home, but seeking to discover why the issue occurred. He pinpointed the original source and made recommendations for ways to fix the problem at the source (despite the problem being only indirectly related to plumbing). So he solved our immediate problem, but also helped with long-term solutions; you couldn’t ask for more in a friendly and professional plumber.

– Amy T

J&A South Park were awesome today! We had emergency sewer issues (coming up in the basement drains) and they squeezed us into their schedule. Joe came and worked really hard both out in the freezing cold and in our basement on the issue. He was very careful and clean while working in the basement, which I really appreciated. The job was handled promptly & professionally, and our problem is fixed.”

– Christina S

“We were introduced to J&A through a service order from our home warranty. They have been great , polite , on time and courteous. We have definitely had them back to do more work for us and will definitely remain loyal customers. Thanks guys!”

– Sneha T

“In the last three weeks, J&A have been to my house for two different problems. They were great, courteous and always kept me informed of what needed to be done..”

– JRM Matt

Exceptional customer service, fair rates with honest, friendly and highly skilled technicians for all your home’s HVAC needs. I recommend J&A South Park to all of my own family and friends – don’t call anyone else! Best in town!”

– Colleen B

“Jack from J&A fixed an issue that has been ongoing for nearly 18mos. We have had multiple companies to our home via our warranty along with contractors we paid to have investigate. These companies were unable to solve the problem in a timely manner whereas Jake figured it out in one trip. Great service and very knowledgeable!

– Vincent W

Great service! Prompt, completed work timely. Would highly recommend.

– Jonathan W.

“I want to pass my appreciation along for the excellent work that your technician, Jack, did in repairing my furnace. Yesterday he was able to put together the clues about why the blower would sporadically malfunction and came up with the solution to replace the capacitor. His work has relieved my family’s stress about the furnace sometimes not working to heat the house during winter weather. Again, my thanks to your very experienced and knowledgeable heating technician named Jack.”

– J. Rodney Diehl

“I would like to personally thank you for your assistance in having my new furnace installed and the personal service you administered during a most frustrating period. Scott and Jake did a fantastic job, as you promised, and I am most pleased. Unfortunately, I have cancelled my contract with HSA, but if I ever run into an issue that I know your company can handle, I will definitely be in touch with you. If anyone is seeking service of this nature, it will be my pleasure to recommend J&A South Park. Thank you for everything.”

– Karen G. Brooks

“Allen was very personable and friendly. He was also very thorough and informative. Job was done efficiently and effectively. Thanks!”

– JERRY & JENNIFER C.

“J&A was great and informative on questions I had.”

– SAMANTHA & JAMES D.

“Excellent service Technician was here and fixed the problem within 12 hrs of my request Everyone is so nice and very professional”

– PATRICK & KAREN Z.

“He was so helpful and has been to my house before. Thank you”

– NEIL M.

“On time knew where to look for the problem and how to repair it. Very professional and personal.”

– GLENN G.

“J&A was able to come out quickly after we put the request in. Got here and we’re in and out and took care of everything quickly and professionally. Very happy.”

– THOMAS S. & THOMAS D.

“J&A –
I just wanted to write a quick note to tell you how impressed I continue to be by your company.
Friday was the 4th time in 3 years that I’ve used J&A for various services, this time for an emergency water heater replacement.
At 4:00 on a Friday with houseguests for the weekend is definitely not the time you want a water heater to blow, but both Lauren and John couldn’t have been better. Quick, friendly, well-priced. You can’t ask for much more than that!
J&A makes everything easy, and I’d never even consider using anyone else.
Keep up the good work!”

– Liz

“Locally-owned company with a diverse array of home-essential services, highly-skilled team of craftsmen, exceptionally reasonable prices, and very prompt service. I called J&A when my central a/c (older compressor and system) went on the fritz and they quickly fixed the issue. After hearing how reasonable a partial replacement with J&A using Trane products would be, we decided to just do it and I’m so glad that we did! Both J&A technicians were great down-to-earth guys to work with. I highly recommend both of these gentlemen and their company to all my family and friends now!”

– Colleen W.

“From the top-of-the-house into the basement: electrical, plumbing, heating and cooling! Each section was replaced with top-of-the-line, brand-name products with guarantees and warranties to match. Each and every person I met was nothing less than exceptional: they were patient, hard-working, communicative, and even let me “watch and learn.” They are true professionals with years of experience and/or graduated at the top of their class(s). They were extremely accommodating to my unusual circumstances of bouncing in-between states and time restrictions. Many thanks to the entire team. With that many people involved in just one house with so many projects, you can be assured of the same exact experience I had; nothing less than the best.”

– Carrie P. 

“Keep up the Professional, Knowledgeable experience…relieving owners of any headaches and concerns… TERRIFIC PEOPLE to deal with…A++!! “

– Teresa & Dale L.

“Customer Service!! All the gentleman I came in contact with throughout this experience were very professional and made me feel at ease. This is a huge feat as I have worked in an area that makes me very skeptical and uneasy about having strangers in my home.”

– Brennan G. 

“Everything. Communication, follow-up, installation, everything was top-notch.”

– Cathy O.

“Excellent service – the installation was much less invasive and problematic than was expected. Our furnace went out on Christmas night and we were so grateful that we were able to get everything taken care of so quickly and efficiently!!”

– Dolores K.  

“I cannot say enough about these guys. They were friendly, professional and very knowledgeable. They made having to purchase a new furnace more comfortable. They arrived on time, explained everything and were very honest.”

– Karen C.