That’s not just a tagline – we take those words to heart. The team at J&A South Park is always appreciative and a bit humbled by customers who take the time to offer compliments or share details about their positive experience with our company.
Included below is a collection of customer testimonials, just a sampling of the reviews we’ve recently received.
Based on 353 reviews
22:54 31 Jan 20
Our furnace stopped working. J&A was contacted by our home warranty. They responded quickly and determined it could not be repaired. Joey Burn contacted us with a quote. He was extremely helpful in our decision on a new one. Christian and Shane were the techs. They were punctual, knowledgeable and far exceeded our expectations. Great job!!!
21:24 31 Jan 20
The guys with J&A were fantastic and exceeded our expectations! Total work was 2 days and both days they were efficient and did a great clean up job. Would definitely recommend for all of your HVAC/Plumbing/Electrical services. John was a pleasure to do business with and very quick with getting us our contract and sending the installers out. J&A is a great company and very reasonably priced with outstanding quality and service.
19:10 30 Jan 20
We've been using J&A for years and they never disappoint. Today, Billy Cleaver came to fix a leaky kitchen faucet. He was quick, friendly, and thorough. He even offered alternatives and pricing in case I wanted to explore a newer fixture. And was knowledgeable about my current faucets warranty (something I didn't even know existed). Highly recommend both J&A and Mr. Cleaver.
20:31 09 Jan 20
Billy from J&A came out to my house to investigate an ongoing issue in our new home. Billy was able to quickly investigate, troubleshoot , and correct our issue in under an hour!!!!! Not only did he correct our issue but He also was able to point out some things with the plumbing that I might want to keep an eye on moving forward. Thank you for the wonderful customer experience, as well as overall professionalism.
19:06 04 Jan 20
I needed service on short notice. I attempted to do a plumbing repair and shortly realized that it was above my expertise. Billy Cleaver from J&A South Park came to the rescue with flying colors. Could not have asked for a more professional experience. I would highly recommend Billy to anyone needing plumbing work done. Thanks again Billy.. You saved the day!
15:44 17 Dec 19
J&A came to my house through a home warranty repair claim for my humidifier and my boiler. The tradesman that came out was Chuck. The problems with the humidifier and boiler were worse than originally anticipate and Chuck diagnosed the problem quickly and used his expertise to explain my systems to me so that I can do periodic maintenance myself to ensure safe and efficient heating. More than just knowledgeable, Chuck was friendly, prompt, and honest about the extent of needed repairs. It's difficult to find trustworthy repairmen, but J&A made it easy by sending Chuck to my house. I would absolutely recommend this company to anyone with home heating and plumbing problems.
18:00 02 Dec 19
I just wanted to take a minute to let you know what great customer service we received from Chuck Richards. He was polite, informative, and very knowledgeable about our heating system. Not having lived in a home with a boiler or radiator heat before, he went above and beyond to educate us about our system, how it works, maintenance that needs done (i.e., bleeding radiators), etc. He took his time in diagnosing the issue we were having and then helping us understand the fix.
10:35 28 Nov 19
The morning of 11/25/2019 I called J&A for a service call for a problem with our heat pump.I was scheduled that day with a great service tech named Chuck.He came to my home and diagnosed the problem quickly.It turned out we needed a circuit board.He went onto his next call while an office person ran for the part.It was 6p.m. when he was able to get back to us.Determined to get us up and running he stayed until 8:30 or so and got us heat.There may or may not be an unresolved issue with another component of our system so I have another appointment this morning to double check everything.I could not ask for better service! On the second service call Manuel was on time and quickly checked over chuck's work and made a few tune ups and now my system is purring like a kitten.Thanks Guys ,great overall job!
19:49 22 Nov 19
I can’t say enough good things about J and A South Park!! They helped put in a new boiler for us and were not only significantly less than a competitor, they were so kind, professional, and polite on the phone, during the diagnosis, and while completing the task. I then had to have a plumbing issue looked at a few weeks later and once again I was extremely impressed. They detected the problem immediately. Once again the price was fair and the serviceman was incredibly kind and polite. Don’t look anywhere else for your heating, cooling, or plumbing needs!
00:44 14 Nov 19
We had a new furnace and AC installed. The installers were VERY efficient and thorough. They did an AWESOME job and were very passionate about their work. The younger guy (I don’t recall his name) worked so hard and had to work outside to install the AC in frigid temps. He was so professional and did a great job hooking up and explaining the thermostat. I’d recommend J & A to everyone I know and will use anytime I need to again.
19:14 13 Nov 19
We had difficulty with our tub draining in our new place so our home warranty had J&A come out and look at the issue. Billy came out and was awesome! He worked quickly to figure out what the issue was and take care of it. Billy even took a little extra time to take a look at our hot water heater when I mentioned that we were having issues with our water temp. 10/10 would call J&A (and Billy!) to come out and work on our home again!
12:42 24 Oct 19
I had a service call yesterday under my HSA warranty and I will say, after reading other reviews, I was nervous. My technician's name was Chuck and I couldn't have been more please with my service. My boiler is almost 40 yrs old and so the issue was, could a part be found. After him being on hold for long period of time and calling around he found a place down in the strip that may have the part. Now you may not think this is a big deal but it was since the President was in town and streets were blocked off and protest were in full effect. Regardless, Chuck made his way out got the part and fixed the issue. He explained the process and what I could do to maintain the machine. I am a first time home owner and a female with no knowledge on the ins and outs of these type of issues. I now have some information and confidence with the unit. Thanks Chuck and J&A for everything you did and continue to do. Above and beyond and the season is in full kick off. Truly amazing seriously. He even wore pink shoe booties for breast cancer awareness that were so adorable. Its the little things that go a long way.
20:34 14 Oct 19
Chuck Richards came to my house to give me a second opinion about my furnace and he was very honest and told me that I don’t need to get a new one. He fixed several things that needed to be repaired in a very professional and prompt manner. I would use them again and again. Highly recommended. Thank you Chuck.
15:33 03 Oct 19
They installed a furnace for me, they were professional and very knowledgeable of the job. All the guys were good, Andre, Mark, & Butch. But Chuck Richards was the man he fixed my air conditioner and was very professional & fast. I would recommend this company again to anyone because of the employees service and their work.
01:40 24 Sep 19
I cannot say enough how fantastic this team was. I spoke to Megan and Carrie on the phone and had Chuck come to my home to fix my AC issues. Because I was at work I had my father meet Chuck at my house. Chuck took the time to talk to me on the phone to tell me what he was going to be doing and to educate me on how my system works. Chuck was able to address my issue during his visit and was not only professional, but very friendly as well. I am extremely pleased with J&A and will be recommending them to my friends and family! Thanks for doing a great job guys and gals!!!
14:02 10 Sep 19
Billy has come out for a second time to our house. Each time he is so friendly. I feel comfortable with him in the house when I am alone. He is quick and professional and I am really glad I got him agai . Thanks Billy!
13:47 27 Aug 19
J&A is great. I got to know them years ago when I purchased this house and had a home warranty. Now I no longer renew the home warranty and just use them directly. Always get the job done right and don't feel like I'm being put through the ringer on price. All the guys are usually real friendly and feel comfortable with them in my house while they're doing the work. Just had an AC issue and Chuck was at my house yesterday evening fixing and updating my thermostat. Job was done perfectly and communicated everything he was doing along the way! I appreciate the upfront communication and honesty from estimate to the final bill. Can't say enough about J&A and highly recommend.
17:36 19 Aug 19
I cannot begin to tell you what a wonderful experience it was with J & A. Their technician worked tirelessly to fix our AC unit on the hottest day of the summer. He worked in the pouring rain and never left our office until the problem was solved... I was told by 3 other separate companies that it couldn’t be fixed. Always, go with your gut and seek that additional opinion.!!!
17:29 06 Aug 19
I recently had a service call from J&A. I had just moved into a new home and the AC was not even close to being cool or reaching all of the rooms. Jay came to my home and was quickly able to trouble-shoot the issue. Further, he took time to ask where I needed it cool the most (bedrooms) and helped redirect the AC so that it was travelling more efficiently to parts of the home important to me. VERY polite young man, who I could tell was energized by finding solutions to a customer's problem. Thank you, Jay! And thank you, John, for understanding this was a time-sensitive issue due to a medical concern for one member of our home and getting someone there to help me. Applause all around 🙂
19:23 02 Aug 19
Great customer service and responsive technicians. Wendy and Donovan were pleasant to deal with and offered options on how to install my new ceiling fan. I’m thrilled with my experience with J&A Electric. Will definitely call them next time 🙂
13:20 31 Jul 19
Had an issue with a new installation after ac running for 5-6 hours, not cooling off. I called when I realized that there was something wrong and altho it was past regular hours I spoke to a really helpful and concerned person named Martha, I stated that it wasn't "technically an emergency" but could someone at least call me and see if the thermostat was an issue. Chuck Richards came to the house and got things working properly and was genuinely understanding and took the time to see that we had our home cooled as it was a very humid and especially hot stretch of weather. He checked both the indoor and outdoor and found few things that needed attended to and then I was rescheduled for the next day to have the work completed. Truly appreciate the effort taken to help a customer after Chuck having worked an extra long shift before heading over to help us.
23:06 25 Jul 19
My home warranty company always sends J&A to service my claims. I have never been disappointed. This last time my capacitor when bad. Chuck came out repaired what he needed to and gave me advice for maintaining the life of the new parts. I'm very happy.
00:17 23 Jul 19
Such a fantastic, professional. courteous, reliable company. After submitting the request from home warranty, I got a call for scheduling in
13:37 20 Jul 19
I subscribe the the annual maintenance plan. For my mid-year (A/C) checkup, I didn't hear from J&A and so by mid-June I ended up calling them. Luckily my A/C was working fine. They told me they'd tried to call me in March, and left a message on my voice mail. Turns out they did that on my land line that I'd told them to remove from my account last year. On the day they were to come for my check up, it got to be around 2pm in the afternoon (I'd taken a vacation day for this) and I hadn't heard from anyone. So I called the main office and she said I should hear something 'soon'. About 1/2 hour later the technician called me to say she was on her way. The technician (Catherine) did a fine job. She was thorough, and stayed for about an hour, checking both inside and outside units. Her high level of service kept me from giving this rating a single star.
18:19 17 Jul 19
Chuck Richards was on-time and super helpful. He helped to clear our clogged condensation pipe. He cleaned up after and was super helpful in getting my questions answered. Our A/C is working great. Thank you, Chuck and J&A!
10:57 17 Jul 19
From scheduling the appointment, check in the morning of appointment to the actual appointment the whole experience was seamless. Jay spent extra time not just checking my HVAC for pressure & coolant, cleaning the unit and adjusting all the vents on all 3 levels of our home. He went above and beyond to get the top floor cooling much better. I will definitely call J & A again!
00:48 17 Jul 19
I just wanted to share my experience with my repair for both my AC units. My technician (Chuck Richards) called and said he would be there in 30 mins… he arrived when he said he would! So happy that he made it to our house because it must have been his last call of the day. He stayed and troubleshooted the problem until both systems were up and running! He was knowledgeable and professional as well as personable and went above and beyond to fix our systems. We are extremely pleased he took the extra time and stayed until after 7pm to get our AC up and running again. We have always had good experiences with J and A… this was no exception!!! Thanks so much!!!
02:02 26 Jun 19
Jay, the Service Technician was TOP NOTCH!! I couldn’t have asked for a more knowledgeable technician!! He sincerely went above and beyond! A lot of businesses in this day and age could take a lesson on what true customer service is if all their techs had equal character and knowledge. Very pleased with my experience!!
13:39 25 Jun 19
I contracted J&A through my home warranty company to fix our air conditioning that was coming off and on intermittently When the technician showed up I explained this to him, and of course it was on at the time. He said that he checked our outside unit to make sure it was clear of debris etc. and he assured me that all looked good and left without doing much of anything. The next day the system was off again and wouldn't turn back on. I hired a different company to come out and they told me that the outside unit was full of grass/debris and needed cleaned in order to run properly. When I contacted J&A back to let them know that their technician had given me incorrect information that informed me that people get different qualities of service when you hire them directly and when you hire them through your warranty company. News to me, I thought all service was supposed to be good service? Just hoping no one else wastes their money as I did!
17:26 20 Jun 19
This is the 2nd time I've had this company. Both were great experiences!! My technician today, Jay was awesome!!! He came in and fixed my a/c problem. Was super friendly & knowledgeable!!! I feel like he went above & beyond to make sure my problem was resolved!! I am so grateful for everything he did!! I would definitely recommend this company!!! My problem the 1st time was with my furnace. Both times my technicians were awesome!!!
15:01 17 Jun 19
Great service! The guys at J&A were prompt, professional, fairly priced and did a nice job. Very happy with the service from the initial estimate through completion.
17:24 07 Jun 19
Today J and A came to fix my A/C unit. I was really surprised by how much they cared about my customer experience! The tech’s name was Jay. I could tell that Jay had an exceptional understanding of his profession. He came and had my unit working in no time. He was extremely friendly and made sure I understood what the problem was. If you want your job done right, you have to go with these guys!!!!
16:34 07 Jun 19
J&A are my go to company for plumbing, heating, cooling and electric. I call and request them specifically with my home warranty. This time I needed my kitchen sink drain pipe replaced. Billy C. Came out quickly identified the issue and replaced my antiquated pipe with PVC pipe. Very professional, and quick to fix the problem. I will continue to use their services for all my needs.
21:58 29 May 19
This is the 3rd time we’ve used J &A (twice in our old home- once for a repair and another time for just a simple furnace check), and this time it was because our AC was blowing warm air in our new home. Butch was the repairman that visited us today and he was great. I was actually at work, so he coordinated with my in laws who were at the house to get the unit fixed. He was sure to call me directly before completing any repairs once he determined what the issue was. He was very friendly, knowledgeable, and worked quickly to get our issue resolved. I can only hope if we have future issues Butch is our repairman! I’m shocked to see some of these bad reviews because I’ve had great experiences with J&A time after time.
13:42 18 May 19
Chris and his helper did a good job installing our AC, Furnace, Filter, Thermostat, and Water Heater. They guys were clean, respectful, and after nearly a month everything is working great. The installation looked professional as well. If the heat works as good as the AC once winter hits I will be a happy man.
12:21 18 May 19
Just had a new Trane A/C unit installed. Tim and Joe did an excellent job. They were personable, efficient and skilled. Very happy with my experience with J&A...
23:20 22 Apr 18
J and A were amazing with scheduling in a timely manner. Allen was personable, helpful and skilled. He stayed until the job was done when he saw we might have trouble with finding a future time and it was already late in the day. We really appreciated him accommodating our schedule to get everything done today. Allen is a great guy that we were comfortable having in our home and provided Expert service! Great with dogs too!
14:10 16 Mar 18
I have worked with J&A twice . The first time was right after I bought my house and a plumbing issue with high water pressure - it ruined my bathroom shower fixtures- the went above and beyond and I received new fixtures for FREE because previous owner did not register warranty. Another issue with home was needing to have furnace and hot water tank moved so I could get internal french drains- CJ and Marvin did a great job. When the waterproofing company ran into timing issues - Andrea in their scheduling and customer service spoke to my waterproofing company to coordinate scheduling- AGAIN ABOVE AND BEYOND. I highly recommend this company because they do excellent work and have a highly trained staff. And having a highly caring customer service staff makes this a great company to handle my plumbing and Heating and Cooling needs.
03:02 14 Mar 18
Brett came and solved a problem that we thought was a lot smaller than it was. Thankfully it wasn’t the worst case scenario, but it wasn’t as easy as just snaking a toilet. He was informative and knowledgeable. He even wore little booties over his shoes while going in and out of our house! He was also exactly on time! We were given 12-4 arrival time and he was there at 12 on the nose. Very pleased!
23:41 17 Feb 18